How to Contact Totally Tots
We'd love to hear from you, whether it's about a product, our services, or to order from our vast selection. Here is how we can be reached.
General Product and Service Questions
We have a comprehensive FAQ that will hopefully answer most of your questions. We also have product pages with size and material information on every product we carry. Using these resources is the quickest way to find information you need. Try our great search engine to locate products.
Technical Problems with WebsiteIf you are having technical problems with our website, please email us at firstname.lastname@example.org and state the problem. Click here to launch a mailer. Please mention what browser (Netscape, Internet Explorer, AOL, etc.) and browser version (like version 6.0) you are using. If you are trying to place an order, you can also call us M-F between 9:00 am 5:00 PST in the US toll-free at (877) 416-TOTS (877 416-8687). International and local callers should use (408) 245-7903.
Contact Customer Service
If you have further questions, you can send us an email anytime by clicking this link to bring up a mailer, or directly emailing to email@example.com. This is the best way to contact us.
Ways to Order from Totally Tots
Placing Orders on our siteThis is the easiest and most direct way to make a purchase. Add items to your shopping cart, select Secure Checkout, fill in the shipping and billing info, and submit your order. It's that simple!
Placing Phone Orders
To place an order by phone,
please call us between 9:00 am and 5:00 pm M-F PST at
Placing Orders By Fax
To place a fax order, place the items you want in your cart. If you are in CA, don't forget to click the box at the top of the Shopping Cart so that you will be charged the appropriate tax. Then click 'Fax' link at the top of the Shopping Cart, or click 'Secure Checkout' and then click the 'Fax Order' link. This will take you to our Secure Fax Order Form. Just fill out the form online or by hand, print it out and fax it to us at 408 245-7943.
You can use the website to
select your items. Add items to your cart as usual. If you are in CA,
don't forget to click the box at the top of the Shopping Cart so that
you will be charged the appropriate tax. To checkout, either click on
the "Fax" link in the Shopping Cart or click on the Secure Checkout
link and choose the" Fax Form" link on the Secure Checkout Form.
This will take you to our Secure Fax Order Form. Fill out the info on
the fax form and print out the entire form. Your purchases will be detailed
at the bottom - that is the amount of your order. If you are writing a
check, this is the amount payable.
Mailing Address (NOT a retail location):
Totally Tots, LLC
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