with Totally Tots
are answers to your most frequently asked questions about shipping
and packaging at Totally Tots. Find
out about Order Processing Time, Shipping
Options, International Shipments,
Orders, Shipment Confirmations,
Gift Wrap, etc.
USPS and Fedfex packages right here on our site.
Are there shipping options?
For your convenience,
you have a choice of FedEx Ground, FedEx 2nd Day Air or FedEx Express
(Overnight) shipping. If you have a P.O. Box, we will ship by United
State Postal Service (USPS) Priority Mail - the cost of which may
be higher based on weight. Please note that our shipping and delivery
days are Monday-Friday, excluding holidays. Express and 2nd Day
Air orders must be placed by NOON (12PM ) Pacific Standard Time
to be shipped within 48 hours. Orders placed after noon on Friday
will be considered with Monday orders. Ground shipments should arrive
within 1-5 business days from ship date. Please allow additional
time for items drop-shipped from our partners (these will have a
note on the item's product page stating that they are drop-shipped).
How do you determine shipping charges?
are determined by weight and by service. Our shipping prices start
as low as $5.95 for Fedex Ground delivery. Priority Mail rates are
different than Fedex Ground, and may be higher in some cases. Back
Are your shipping rates ever higher than what I see in the shopping
cart? Are there any fees that are not shown?
It is very
rare that shipping charges are different from what is posted in
your shopping cart on a Domestic Ground Shipment. If you request
special handling, we may pass along any charges that we are assessed
by the shipment carrier. In any event, it is our policy to notify
you to get your approval on any differences in shipping costs before
an item ships. We do not charge handling fees for Domestic Ground
Shipments, only on International Orders. Back
Do you ship internationally?
At this time,
we ship internationally to Canada and a select countries in Europe.
Please contact us via email to find out if we service your area.
We plan on providing that option to additional approved countries
in the near future. Back
Do you ship to Alaska or Hawaii?
Yes, and we
give the customer the option of using Fedex or Priority Mail. Back
Are there additional charges or fees for shipments to Alaska,
Hawaii, or Canada?
There are no
additional fees for Alaska or Hawaii. There is a handling fee for
Canadian and European orders of $3.00 per order. Please note that
posted shipping prices apply to the Continental US only. We will
contact you for shipping prices and options to Alaska, Hawaii, Canada
and Europe when we review your order. We will not charge your credit
card until you have approved the shipping charges. Back
How long before you ship my order?
of in-stock, non-handmade items will be shipped out (leave our facility)
within 2-3 business days of receipt if received by NOON (12PM) Pacific
Standard Time (PST) Monday-Friday. This is called a Standard Order.
Handmade items will usually ship out within 3-4 business days following
the order. If stock items cannot ship out within 2-3 business days,
we will attempt to notify you via email. Please note that gift-wrap
option will require additional time before shipment. If you need
your order by a certain date, please let us know in the Comments
section of the Checkout form. Back
I need a gift to be received by a certain date. How can I tell you?
When you check
out, make a note in the Comments section on the Secure Checkout
form that your gift needs to be received by a certain date, and
note the date. We will contact you via email if the shipping options
you chose will not work, and tell you your options at that time.
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Can I request a rush to get the order shipped quicker?
For an additional
fee, you can choose Rush Order. A Rush Order will enter shipping
within 24 hours of receipt (Monday - Thursday). If you would like
an order to get to its recipient the fastest, you should choose
Rush Order + Express Shipping (2-Day or OverNight Shipping). Below
are summaries of both the "Rush Order Fees" and the "Shipping
Times for Standard and Rush Orders". See the chart below for
estimated shipping times.Back
Estimated Shipping Times for Standard and Rush Orders
Arrival Time for Standard Orders
Shipping Time for Rush Orders
Do you send a confirmation when you ship?
Yes, you will
receive an email to confirm shipment of your order the next business
day after your order ships. That email will include any tracking
information that we have at that time.
Back to Top
Q. How do
I track my shipment?
Fedfex packages right here on our site. Use the tracking number
sent to you in the email and submit it. All current tracking info
will be given at that time.
I don't read my email often. How can I tell you to call me if you
need to contact me?
When you check
out,a note in the Comments section on the Secure Checkout
form to contact you by phone if there are problems with your order.
We will then contact you by phone if we have a need to. Back
Can I send a gift to someone else?
add all the items for that recipient to your shopping cart. When
you are ready to check out, select Secure Checkout. Simply fill
in the required sections of the form with your information and the
recipient's information. You can choose to add a gift message and
gift packaging as well. Press submit when you are done and we will
do the rest! Back
Do you have gift selection help available?
select the "Need Gift Advice?" link on the left at any
point during shopping. Back
Can I get the package gift wrapped?
We do have
gift packaging available. Your recipient will receive their items
covered in baby-festive or kid-festive paper with a bow along with
a handwritten note inside of the shipping box. This is not traditional
wrap, but kids think it's great to open! There will also be a receipt
that has no prices, but that contains the name and address of the
sender and your original gift message printed out. There is one
free wrap per order. Back
What are the fees for Rush Orders?
Below are the
Rush Order fees. Please note that the fees are not reflected in
your checkout total; we will let you know the fees are and what
your order total is prior to shipping for your authorization. Note
that these fees are independent of the Express Shipping fees charged.
Rush Order Fees
When do you charge my credit card?
When your items
ship. You will also be sent an email when the items ship. Back
What happens if I need to exchange a gift?
We are happy
to help you with an exchange. First, contact us at
and let us know what you want to exchange and why. Back
Who pays for the shipping with a return?
If it was our mistake, we will pay for shipping. Otherwise, the
recipient (or owner of the billing card of record) must pay for
the shipping of any returns. This includes package refusals and
packages that are otherwise undeliverable due to no fault of ours.