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Shipping with Totally Tots

Below are answers to your most frequently asked questions about shipping and packaging at Totally Tots. Find out about Order Processing Time, Shipping Options, International Shipments, Alaska/Hawaii, Rush Orders, Shipment Confirmations, Gift Wrap, etc.

TRACK USPS and Fedfex packages right here on our site.

Q. Are there shipping options?

For your convenience, you have a choice of FedEx Ground, FedEx 2nd Day Air or FedEx Express (Overnight) shipping. If you have a P.O. Box, we will ship by United State Postal Service (USPS) Priority Mail - the cost of which may be higher based on weight. Please note that our shipping and delivery days are Monday-Friday, excluding holidays. Express and 2nd Day Air orders must be placed by NOON (12PM ) Pacific Standard Time to be shipped within 48 hours. Orders placed after noon on Friday will be considered with Monday orders. Ground shipments should arrive within 1-5 business days from ship date. Please allow additional time for items drop-shipped from our partners (these will have a note on the item's product page stating that they are drop-shipped). Back to Top

Q. How do you determine shipping charges?

Shipping charges are determined by weight and by service. Our shipping prices start as low as $5.95 for Fedex Ground delivery. Priority Mail rates are different than Fedex Ground, and may be higher in some cases. Back to Top

Q. Are your shipping rates ever higher than what I see in the shopping cart? Are there any fees that are not shown?

It is very rare that shipping charges are different from what is posted in your shopping cart on a Domestic Ground Shipment. If you request special handling, we may pass along any charges that we are assessed by the shipment carrier. In any event, it is our policy to notify you to get your approval on any differences in shipping costs before an item ships. We do not charge handling fees for Domestic Ground Shipments, only on International Orders. Back to Top

Q. Do you ship internationally?

At this time, we ship internationally to Canada and a select countries in Europe. Please contact us via email to find out if we service your area. We plan on providing that option to additional approved countries in the near future. Back to Top

Q. Do you ship to Alaska or Hawaii?

Yes, and we give the customer the option of using Fedex or Priority Mail. Back to Top

Q. Are there additional charges or fees for shipments to Alaska, Hawaii, or Canada?

There are no additional fees for Alaska or Hawaii. There is a handling fee for Canadian and European orders of $3.00 per order. Please note that posted shipping prices apply to the Continental US only. We will contact you for shipping prices and options to Alaska, Hawaii, Canada and Europe when we review your order. We will not charge your credit card until you have approved the shipping charges. Back to Top

Q. How long before you ship my order?

Most orders of in-stock, non-handmade items will be shipped out (leave our facility) within 2-3 business days of receipt if received by NOON (12PM) Pacific Standard Time (PST) Monday-Friday. This is called a Standard Order. Handmade items will usually ship out within 3-4 business days following the order. If stock items cannot ship out within 2-3 business days, we will attempt to notify you via email. Please note that gift-wrap option will require additional time before shipment. If you need your order by a certain date, please let us know in the Comments section of the Checkout form. Back to Top

Q. I need a gift to be received by a certain date. How can I tell you?

When you check out, make a note in the Comments section on the Secure Checkout form that your gift needs to be received by a certain date, and note the date. We will contact you via email if the shipping options you chose will not work, and tell you your options at that time.
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Q. Can I request a rush to get the order shipped quicker?

For an additional fee, you can choose Rush Order. A Rush Order will enter shipping within 24 hours of receipt (Monday - Thursday). If you would like an order to get to its recipient the fastest, you should choose Rush Order + Express Shipping (2-Day or OverNight Shipping). Below are summaries of both the "Rush Order Fees" and the "Shipping Times for Standard and Rush Orders". See the chart below for estimated shipping times.Back to Top

Q. Estimated Shipping Times for Standard and Rush Orders

Delivery Method Approximate Arrival Time for Standard Orders Approximate Shipping Time for Rush Orders
Ground 8 business days 7 business days
2nd Day Air 4-5 business days 3 business days
Next Day Air 3 business days 2 business days

Q. Do you send a confirmation when you ship?

Yes, you will receive an email to confirm shipment of your order the next business day after your order ships. That email will include any tracking information that we have at that time. Back to Top

Q. How do I track my shipment?

TRACK Fedfex packages right here on our site. Use the tracking number sent to you in the email and submit it. All current tracking info will be given at that time.

Q. I don't read my email often. How can I tell you to call me if you need to contact me?

When you check out,a note in the Comments section on the Secure Checkout form to contact you by phone if there are problems with your order. We will then contact you by phone if we have a need to. Back to Top

Q. Can I send a gift to someone else?

Yes. First add all the items for that recipient to your shopping cart. When you are ready to check out, select Secure Checkout. Simply fill in the required sections of the form with your information and the recipient's information. You can choose to add a gift message and gift packaging as well. Press submit when you are done and we will do the rest! Back to Top

Q. Do you have gift selection help available?

Yes. Please select the "Need Gift Advice?" link on the left at any point during shopping. Back to Top

Q. Can I get the package gift wrapped?

We do have gift packaging available. Your recipient will receive their items covered in baby-festive or kid-festive paper with a bow along with a handwritten note inside of the shipping box. This is not traditional wrap, but kids think it's great to open! There will also be a receipt that has no prices, but that contains the name and address of the sender and your original gift message printed out. There is one free wrap per order. Back to Top

Q. What are the fees for Rush Orders?

Below are the Rush Order fees. Please note that the fees are not reflected in your checkout total; we will let you know the fees are and what your order total is prior to shipping for your authorization. Note that these fees are independent of the Express Shipping fees charged. Back to Top

Rush Order Fees

Order Rush Fee
Standard Order $10


Q. When do you charge my credit card?

When your items ship. You will also be sent an email when the items ship. Back to Top

Q. What happens if I need to exchange a gift?

We are happy to help you with an exchange. First, contact us at and let us know what you want to exchange and why. Back to Top

Q. Who pays for the shipping with a return?

That depends. If it was our mistake, we will pay for shipping. Otherwise, the recipient (or owner of the billing card of record) must pay for the shipping of any returns. This includes package refusals and packages that are otherwise undeliverable due to no fault of ours. Back to Top

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